1. General Information

Website Owner: Little Eyes Alien
Email: little.eyes.alien@gmail.com

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2. Website Usage

This website is intended for use by individuals aged 18 and over, or minors with authorisation from a legal guardian. By making a purchase, you confirm that the information provided is accurate, complete, and up to date.

Use of the website for illegal, fraudulent, or unauthorised purposes is strictly prohibited.

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3. Product Information

3.1. Product Descriptions

We strive to ensure that all product descriptions, images, and specifications are as accurate as possible. However, we cannot guarantee that colours, sizes, or appearances are exactly as shown due to variations in screen displays or production batches.

3.2. Availability

All products are subject to availability. If an item is unavailable after an order has been placed, we will notify you as soon as possible and offer a full refund or an alternative solution.

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4. Pricing and Currency

4.1. Prices are displayed in Euros or USD, unless stated otherwise.

4.2. Prices do not include customs duties or applicable tariffs in the destination country. These additional charges are the customer’s responsibility.

4.3. We reserve the right to change prices at any time; however, confirmed orders will not be affected by such changes.

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5. Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, etc.)

• PayPal

• Stripe

Payments are processed through a secure system to protect your financial information. We reserve the right to cancel any order if the payment is not processed successfully.

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6. Shipping

6.1. Destinations

We offer international shipping to most countries. However, there may be restrictions in certain regions.

6.2. Shipping Costs

Shipping costs are calculated at checkout and will vary based on destination and package weight.

6.3. Delivery Times

Estimated delivery times:

• Domestic orders: approx. 3–7 business days

• International orders: approx. 10–20 business days (sometimes less)

6.4. Customs and Duties

Any import taxes or duties are the responsibility of the customer. We are not liable for delays caused by customs processes.

6.5. Order Tracking

You will receive a tracking number as soon as your order has been dispatched.

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7. Exchanges, Returns & Refunds

7.1. Return & Exchange Policy

As our products are printed and made on demand through an external platform, we do not accept returns or exchanges for the following reasons:

• Incorrect selection of size, colour, or design by the customer

• Change of mind or personal preferences after receiving the order

However, we will offer a solution in the following cases:

• The product has manufacturing or printing defects

• The product does not match the order (e.g., wrong design or size sent)

• The product arrives damaged or with quality issues due to shipping

7.2. Claim Requirements

If your order has an eligible issue, please follow these steps:

• Notify us within 7 days of receiving the product

• Contact us via the chat on our website with the following:

  • Order number

  • Clear photos showing the defect, damage, or error

  • Brief description of the issue

We’ll be happy to assist you.

7.3. Claim Processing

Our team will review each case along with the external print provider to determine whether a replacement or refund is appropriate. We reserve the right to request the return of the defective product if necessary.

7.4. Refunds or Replacements

If your claim is approved:

• Product replacement: We will produce and send a new product at no extra cost.

• Refund: Depending on the case, we may issue a full or partial refund to the original payment method.

7.5. Customer Errors

Please note we do not accept returns or refunds for the following:

• Personal preferences, such as "I no longer want it" or "It’s not what I expected"

To avoid issues, please double-check your order details before confirming.

7.6. Timeframes & Costs

• Claim period: Claims must be submitted within 7 days of delivery.

• Return shipping costs: We only cover return shipping if the product has a proven defect or if the error is attributable to our store or the external print provider.

7.7. Customised Products

As all products are made to order, they cannot be returned or exchanged unless covered by the exceptions mentioned above.

7.8. Product Care

To ensure the longevity of your product, please follow the care instructions provided on the label. We are not responsible for damage caused by incorrect washing or misuse.

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8. Intellectual Property

All content, designs, logos, images, and text on Little Eyes Alien® are the property of Little Eyes Alien®. Unauthorised reproduction, distribution, or use is strictly prohibited without prior consent.

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9. Data Protection & Privacy

Your personal data will be handled in accordance with our Privacy Policy. We do not share your information with third parties, except as necessary to fulfil your order (e.g., shipping providers).

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10. Limited Liability

We are not responsible for delays, losses, or damages caused by events beyond our control, such as natural disasters, shipping interruptions, or customs issues.

Our maximum liability will be limited to the amount paid by the customer for the purchased products.

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11. Changes to Terms & Conditions

We reserve the right to update these terms at any time without prior notice. Any changes will take effect immediately upon publication on this page.

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12. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the European Union. In the event of any disputes, these will be submitted to the competent courts.

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13. Contact

If you have any questions or need assistance, please contact us via the contact form on our website:
www.littleeyesalien.com

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Thank you for choosing Little Eyes Alien!!